Posterdeco.com tries to inform you as well as possible about its products via their website. If an item does not meet your expectations, it can be exchanged or returned.
By returning Posterdeco.com means that you want to return an ordered item and for which you do not want a replacement item in return.
By exchange Posterdeco.com means that you want to return an ordered item and that it must be exchanged for another item.
Posterdeco.com has complaints handling. You can contact us in various ways. We work solution-oriented; because you are happy, we are happy! more information at: Customer service
Registering an exchange or return order is possible within 14 days after receipt of your order. You then have 14 days to return the shipment. Posterdeco.com uses the delivery date of the carrier as the receipt date, unless the order has been delivered to a third party not designated by you.
When you return the entire order (with or without reason), we will refund the entire order amount, including the shipping costs you paid in the shop (not the costs you incur to return it to us), to the account number what is known to us.
The return package is only fully reimbursed if it is unused and is returned in the original packaging with an fully completed return form . If the returned product contains traces of use or if it has not been returned in the original packaging, only a part may be reimbursed.
You can only exchange or return items purchased on our Posterdeco webshops.
After your order has been delivered, you have 14 days to register a return. After this you have 14 days to return the order. After this period, the purchase is final.
The item must be returned undamaged and unused. Costs may be charged in the event of damage. The article must also be returned with an attached article card and original packaging.
The shipping costs and risks of returning are for the account of the buyer. You can decide for yourself whether you want to send this via normal mail or with track and trace. We recommend using Track and Trace.
Return items can only be returned to our return address.
- If the return shipment is not (sufficiently) stamped, we are unfortunately forced to charge costs. This concerns the administration costs of € 4.95 and the costs that are charged to us by the carrier for the delivery of unstamped shipments (from € 14.00). This means that these costs will be at least € 18.95. These costs will be deducted from the credit note of the items.
Returns that are offered outside the return period will not be accepted. These will be returned to you at the expense of Posterdeco.Do you foresee a situation in which problems can arise? Please contact our customer service as soon as possible.
After we have received your return, you will receive a confirmation by e-mail. The same payment method used to pay for the purchase is used for the refund, unless otherwise agreed.
Do you have any other questions that have not been specifically answered? Please contact Posterdeco via our customer service. We are happy to help you.